Everything you need to know about order processing, shipping charges and delivery of your SOFTER fragrance order.
Orders are generally processed and prepared for dispatch within 1–2 business days.
Delivery time may vary depending on your location and courier service.
Free shipping is available on prepaid orders of ₹299 or more.
A COD charge of ₹45 is applicable on Cash on Delivery orders.
Once your order is placed successfully, we begin preparing it for dispatch.
Orders are generally processed within 1–2 business days. Processing time refers to the time required to prepare your order before it is handed over to the delivery partner.
Processing time and delivery time are separate. The delivery timeline begins after your order has been dispatched.
SOFTER delivers fragrance orders across India through available courier and delivery partners.
The usual delivery timeline is approximately 2–8 business days after dispatch.
Actual delivery time can vary based on the delivery location, courier network, weather conditions, public holidays and other circumstances outside our direct control.
Shipping charges depend on your order value and payment method.
Once your order is dispatched, tracking information may be shared through the contact details provided during checkout.
You can use the tracking information provided by the delivery partner to check the progress of your shipment.
Make sure your phone number, email address and delivery address are correct when placing your order.
While we aim to provide the stated delivery timeline, delays can occasionally occur because of circumstances such as courier network issues, weather conditions, public holidays or other events affecting transportation.
If your order appears to be delayed beyond the expected delivery period, please contact us and we will help you check the status of the shipment.
Please carefully check your name, phone number, address, PIN code and other delivery information before completing your order.
Incorrect or incomplete address information may result in delivery delays or unsuccessful delivery attempts.
We want you to receive the product you ordered in proper condition. If your order arrives damaged or contains an incorrect product, please contact us as soon as possible.
A continuous, uninterrupted unboxing video is required for damage or incorrect-product claims.
Please submit your claim within 48 hours of delivery.
Keep the received product and its original packaging available until the issue has been reviewed.
For complete information about damaged products, incorrect orders, returns and refunds, please review our Returns & Refunds policy.
If you have a question about your order, shipping or delivery, contact the SOFTER team.
Contact SOFTER