Frequently Asked Questions

SOFTER is a fragrance brand focused on making fragrances simple to explore, choose and carry. Our collection includes different fragrance profiles in convenient 6ML roll-on formats.

SOFTER is operated by AIMS INTERNATIONAL.

Our collection includes different fragrance profiles such as floral, fresh, musk, woody, oud and sweet & fruity. Availability can vary as the collection grows.

SOFTER offers fragrances across men, women and unisex preferences. Product pages indicate the intended category where applicable.

Yes. SOFTER has a unisex fragrance category for customers looking for scents without a specific gender preference.

Attar is a type of concentrated fragrance that is commonly applied directly to the skin. SOFTER offers selected fragrances in a convenient roll-on format.

Apply a small amount using the roll-on to pulse points such as the wrists or behind the ears. Start with a small amount and adjust according to your preference.

Common pulse points include the wrists and behind the ears. You can follow the product's usage instructions if additional guidance is provided.

A small amount is generally enough to start. You can adjust the amount depending on your personal preference and the fragrance.

Yes. Attar can be part of an everyday fragrance routine. Apply according to your personal preference and the product instructions.

Keep your fragrance closed and store it in a cool, dry place away from direct sunlight and excessive heat.

The compact 6ML roll-on format is convenient to carry. When travelling by air, always follow the baggage and liquid rules of your airline and destination.

Floral fragrances generally focus on floral notes and can range from soft and delicate to richer floral compositions.

Fresh fragrances generally have a crisp, light or refreshing character. They are often chosen for everyday wear.

Musk fragrances are commonly associated with soft, clean, warm or sensual fragrance characteristics.

Woody fragrances generally have warm, earthy or wood-like characteristics and can range from soft to rich.

Oud fragrances are generally associated with deep, woody and warm fragrance characteristics. Individual products can have very different scent profiles.

Sweet and fruity fragrances can have sweet, fruity, dessert-like or gourmand characteristics depending on the fragrance.

Start with the type of scent you normally enjoy. If you like lighter profiles, you may want to explore fresh or floral fragrances. If you prefer warmer characters, explore musk, woody, oud or sweet profiles.

There is no single fragrance that is right for everyone. Start with a fragrance family that matches the type of scent you already enjoy, then explore from there.

A 6ML roll-on is a compact fragrance bottle with a roll-on applicator. It allows you to apply a small amount directly where you want it.

The roll-on format is compact, easy to carry and convenient for applying fragrance without using a spray.

The collection includes fragrances such as 24 Carret, Rose, Mogra, Blue Musk, Chocolate, Coffee, Jasmine, Camphor, Kewda, Labbaik, Lavender, Lemon, Magnet, Sandal, Chameli, Pine Apple, Raatrani, Fantasiya, Strawberry, Vanilla and White London. Availability may change as the collection develops.

No. Different products can have different fragrance characters and profiles. Check the individual product page for the specific fragrance information.

Start by exploring fragrance families such as floral, fresh, musk, woody, oud or sweet & fruity. You can also browse our collection and read the individual product descriptions.

Choose a product, add it to your cart and continue to checkout. Enter your delivery details, select an available payment method and place your order.

Yes. SOFTER products can be ordered directly through our website.

Cash on Delivery is available on eligible orders and locations. The available payment options are shown during checkout.

If you need to make a change, contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

You can use the order information provided after purchase. If you need help with your order, contact SOFTER with your order details.

After a successful order, an order confirmation is provided with the relevant order details.

SOFTER delivers across India to serviceable locations.

Orders are generally processed within 1–2 business days.

Delivery generally takes 2–8 business days after processing, depending on the destination and courier service.

Free shipping is available on orders above ₹299.

A shipping charge of ₹40 applies to eligible orders below ₹299.

Delivery times can vary depending on the courier and destination. If your order is taking longer than expected, contact us and we'll help you check the status.

Returns are accepted for eligible damaged or incorrect products according to our Returns & Refunds Policy.

If you receive an incorrect product, contact us within 48 hours and provide the required order information and continuous unboxing video.

Contact us within 48 hours of delivery if your order arrives damaged. A continuous unboxing video is required for a damage claim.

Damaged or incorrect product claims should be submitted within 48 hours of delivery.

Opened or used fragrances are generally not eligible for return, except where the claim relates to an eligible damaged or incorrect product.

The unboxing video helps us verify the condition and contents of the package when investigating a damaged or incorrect product claim.

First review our Returns & Refunds Policy and then contact SOFTER with your order details and the required information for your claim.

You can contact us through our Contact Us page or email us at [email protected] .

Yes. If you have a question about a product or fragrance, contact us before placing your order and we'll help with the available product information.

Visit our Fragrance Guide for simple information about fragrance families, choosing scents and using fragrances.

You can find complete shipping information on our Shipping Policy page.