Return & Refund Policy — SOFTER
Returns are accepted only in the following cases:
- The product is received damaged
- The customer receives an incorrect product
Mandatory Unboxing Video
A continuous unboxing video is required for any damage or incorrect-product claim.
The video must:
- Start before opening the package
- Clearly show the outer packaging and shipping label
- Show the package being opened continuously without cuts or edits
- Clearly show the product received
- Show the damage or incorrect product clearly
Claims without a valid continuous unboxing video may not be accepted.
Reporting Time
Please contact SOFTER within 48 hours of delivery if you receive a damaged or incorrect product.
Send the unboxing video along with your order details and photographs of the product.
Products Not Eligible for Return
Returns are not available for change of mind, personal preference or simply not liking the fragrance.
Opened or used products are not eligible for return unless the product was received damaged or incorrect and the claim meets the above requirements.
Resolution
After reviewing the claim SOFTER may provide an appropriate replacement or refund depending on the situation.
For approved refunds the amount will generally be refunded to the original payment method.
Contact
Email: [email protected]
Phone: +91 97253 60440