Last Updated: September 2026
At SOFTER we aim to process and deliver your orders as quickly as possible.
Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
After your order has been shipped delivery generally takes 2–8 business days depending on your location and courier service.
Delivery times may vary for remote locations and due to circumstances beyond our control.
Shipping Charges
Free shipping is available on orders above ₹299.
For orders below ₹299 applicable shipping charges will be displayed during checkout before you place your order.
Order Tracking
Once your order has been shipped you may receive tracking information through the contact details provided during checkout.
You can use the tracking information to check your shipment status.
Delivery Delays
Delivery may occasionally be delayed due to weather conditions courier delays public holidays incorrect address information or other circumstances beyond our control.
If your order is significantly delayed please contact us for assistance.
Incorrect Address
Please make sure your shipping address and contact details are correct before placing your order.
SOFTER may not be responsible for delays caused by incorrect or incomplete address information provided by the customer.
Damaged Package
If you receive a package that appears damaged please contact us as soon as possible with photographs of the package and product.
We will review the issue and assist you according to our applicable return and replacement policy.
Contact Us
Email: [email protected]
Phone: +91 97253 60440
Website: softer.in
SOFTER
Attars and Roll On Fragrances for Everyday Wear.