These terms explain the conditions that apply when you visit or use the SOFTER website and purchase our products.
This website is operated by AIMS INTERNATIONAL under the brand name SOFTER.
By accessing or using softer.in, browsing our products, placing an order or using other website features, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use the website or place an order through it.
You agree to use this website only for lawful purposes and in a way that does not interfere with the website or other customers' use of it.
You are responsible for providing accurate information when creating an order or contacting SOFTER.
If you create or use an account, you are responsible for keeping your account information reasonably secure.
You must not use the website for unlawful, fraudulent or abusive activities.
You must not knowingly attempt to disrupt, damage or gain unauthorised access to the website or its systems.
SOFTER makes reasonable efforts to display product names, descriptions, images, prices and other product information accurately.
Product appearance, packaging, colour or other visual details may vary slightly from what is displayed on a screen.
Fragrance perception is personal and may vary between individuals. Product descriptions are intended to provide information about the fragrance character and are not a guarantee of how a fragrance will smell to every person.
Product prices displayed on the website are shown in Indian Rupees (INR) unless otherwise stated.
Prices, offers, product availability and other product details may change from time to time.
We make reasonable efforts to keep website information current, but an item may occasionally become unavailable before the website is updated.
Please review your order summary, applicable shipping charges and payment-related charges before completing your purchase.
When you place an order on softer.in, you are submitting a request to purchase the selected products at the applicable price and charges shown during checkout.
After an order is placed, we may contact you if additional information is required to process or deliver the order.
We reserve the practical ability to review an order where necessary, including in situations involving incorrect information, product availability or suspected misuse of the website.
Payment options available at checkout may include prepaid payment methods and Cash on Delivery, depending on availability for the order and delivery location.
Prepaid orders are processed after the applicable payment has been successfully completed.
A separate ₹45 COD charge applies to Cash on Delivery orders.
Shipping and delivery are subject to the shipping information displayed on the website and during checkout.
Orders are generally processed within 1–2 business days.
The usual delivery timeline is approximately 2–8 business days after dispatch.
Free shipping is available on eligible prepaid orders of ₹299 or more.
A shipping charge of ₹40 applies to eligible prepaid orders below ₹299.
Delivery times can vary depending on location, courier availability, weather, holidays and other circumstances affecting transportation.
Returns and refunds are handled according to the SOFTER Returns & Refunds Policy.
Damaged or incorrect products must generally be reported within 48 hours of delivery.
A continuous, uninterrupted unboxing video is required for damage or incorrect-product claims.
Opened or used fragrance products are generally not eligible for return, except where a valid damaged or incorrect-product claim applies.
View Returns & Refunds Policy →Please review the following information carefully before placing an order.
Check the selected product, quantity and applicable price.
Make sure your name, phone number and delivery address are correct.
Review applicable shipping and COD charges before payment.
Keep your order information available for future support requests.
Unless otherwise stated, the SOFTER name, logo, website design, text, graphics, images and other original website content are owned by or used by SOFTER and its relevant rights holders.
Website content should not be copied, reproduced, modified, distributed or commercially used without appropriate permission.
Our website may use or link to third-party services such as payment providers, delivery partners, analytics services and other external platforms.
Third-party services operate according to their own terms, policies and practices. SOFTER does not control the policies of independent third-party services.
We aim to keep the website available and functioning properly, but access may occasionally be interrupted because of maintenance, technical issues, updates, network problems or circumstances outside our direct control.
Website features, content and functionality may also be changed or updated from time to time.
We make reasonable efforts to keep website information accurate and useful. However, minor errors, omissions or outdated information may occasionally occur.
Product information should be considered together with the information provided on the individual product page and during checkout.
SOFTER may update these Terms & Conditions from time to time to reflect changes to our website, products, services or business practices.
Updated terms will be published on this page along with a revised "Last Updated" date.
If you have a question about these Terms & Conditions, your order, payment, shipping or returns, contact SOFTER.
