This Privacy Policy explains how SOFTER collects, uses and protects information when you visit or use our website.
SOFTER is operated by AIMS INTERNATIONAL. We respect your privacy and aim to handle the information you provide through our website responsibly.
This Privacy Policy explains what information may be collected when you browse softer.in, place an order, contact us, subscribe to communications or otherwise interact with our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
Depending on how you use our website, we may collect information necessary to provide our products and services.
Such as your name, email address and phone number when you contact us or submit a form.
Information required to process and deliver your order, such as billing, shipping and contact details.
Information you provide when you contact SOFTER about an order, product, delivery, return or other question.
Information about how visitors interact with our website, including certain technical and browsing information.
When you place an order, we use the information you provide to process the purchase, prepare the order and arrange delivery.
This may include your name, phone number, email address, billing information, shipping address, order details and other information required to fulfil the order.
We may also use order information to provide customer support, handle delivery-related questions and process eligible return or refund requests.
Depending on the payment method selected during checkout, payment information may be processed by the relevant payment service provider.
SOFTER may receive information necessary to confirm and reconcile a transaction, but payment processing may be handled by third-party payment providers according to their own privacy policies and terms.
Payment details are handled according to the systems and policies of the payment provider used during checkout.
If you submit our contact form, we may collect the information you provide, such as your name, email address, phone number, subject and message.
If you subscribe through our newsletter form, we may collect your email address so that we can send relevant communications from SOFTER.
Form submissions may also be stored internally so that we can respond to requests, maintain customer-support records and manage website enquiries.
Information collected through our website may be used for purposes such as:
Processing and fulfilling orders.
Arranging shipping and delivery.
Responding to customer questions and support requests.
Handling eligible returns, refunds and damaged-order claims.
Sending newsletter or other requested communications.
Improving website functionality and customer experience.
Understanding website usage and performance.
Maintaining website security and preventing misuse.
SOFTER uses website analytics and measurement technologies to understand how visitors use the website and how the website performs.
This may include information such as pages viewed, interactions, device or browser information, traffic sources and other website usage information.
We use this information to understand website performance, improve the shopping experience and evaluate the effectiveness of our website activities.
Our website may use third-party services that support analytics, payments, communication, advertising, reviews, hosting or other website functionality.
Google services may be used for analytics, website measurement, advertising-related functionality and customer review features.
Payment service providers may process payment-related information when you select an applicable payment method.
Relevant order and delivery information may be shared with courier or logistics partners to fulfil your order.
Certain technical service providers may process information as required to operate, maintain and support the website.
Third-party services may have their own privacy policies and terms. We recommend reviewing the relevant provider's policies when using their services.
Our website may use cookies and similar technologies to support essential website functionality, remember certain settings, understand website usage and improve the user experience.
Some third-party services used on the website may also use cookies or similar technologies according to their own policies.
Website functionality, analytics, preferences and measurement may rely on cookies or similar technologies.
We do not share personal information simply for the purpose of making it publicly available.
Information may be shared with service providers or partners when reasonably required to process orders, deliver products, process payments, provide customer support, operate website services, measure website performance or provide other requested services.
Information may also be disclosed when required by applicable law or when reasonably necessary to protect the website, our customers or our legal rights.
We take reasonable steps to protect information handled through our website against unauthorised access, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, business records, legal obligations and resolving disputes.
The period for which information is retained may vary depending on the type of information and the reason it was collected.
Depending on the information and applicable requirements, you may contact us regarding information associated with your interactions with SOFTER.
Contact us if you have a question about information associated with your order or enquiry.
Let us know if information provided to us needs to be corrected or updated.
If you no longer want newsletter communications, you can contact us regarding your subscription.
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request unnecessary personal information from children.
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable requirements.
Any updated version will be posted on this page with a revised "Last Updated" date.
If you have a question about this Privacy Policy or information associated with your SOFTER order, please contact us.
